Terms & conditions

Here’s a summary of what our Terms & Conditions cover and how we use cookies and your registration info:

  • You’re welcome to enjoy and use our website for personal use—but do not reuse or resell our content or remove logos or branding from images.
  • Make sure your payment and shipping details are accurate and up to date.
  • By subscribing, you agree to be billed either once or on a recurring basis (monthly or as selected) until you cancel.
  • Once a box has been shipped, it cannot be returned, refunded, or canceled.
  • If there’s a problem with your order (like a missing or damaged item), contact us right away so we can make it right with a replacement.
  • We securely store your contact info like your shipping address and email.
  • Your payment details are securely processed and stored by our third-party payment provider, not on our servers.
  • Our website uses cookies to improve your experience.

If you’d like all the fine print, keep reading for the full terms below:

Full Terms of Service

By visiting, purchasing from, or using the DokiBox website (“site”) you confirm that you’ve read, understood, and agreed to these Terms & Conditions.

1. Website Use

You are granted permission to browse, shop, and enjoy our site for personal, non-commercial use. You may download or share content from the site for personal use, but you may not:

  • Use the content for commercial purposes
  • Remove or alter any branding, logos, or copyright notices
  • Use automated tools to scrape or collect data from the site

Unauthorized use of our content without written permission is prohibited.

2. Billing & Payments

By subscribing to DokiBox, you agree to:

  • Provide accurate and current billing and shipping details
  • Keep your payment method valid and up to date
  • Be responsible for any fees from your bank or credit card issuer

Payment information is securely handled by our third-party payment processor. We do not store full payment details on our servers.

If a payment fails or is declined, we may attempt to charge the payment method again or contact you for an alternative form of payment.

3. Your Subscription

When you purchase a subscription, you agree to recurring billing (monthly, quarterly, etc., depending on your plan). Your subscription will automatically renew at the current rate unless you cancel.

You can cancel anytime through your account on our website or by contacting us. Canceling stops future charges, but does not refund payments already processed, including the one for the current shipping period.

4. Shipping & Customs

Our boxes ship with registration and limited tracking. Shipping timelines may vary depending on your location.

As the recipient, you are responsible for any customs duties, VAT, taxes, or import fees that may apply in your country. For customers in the EU, VAT will be added at checkout.

Unclaimed or undeliverable packages may be returned to us. We’re happy to reship once at no extra charge.

5. Returns & Cancellations

Because our boxes are curated monthly and contain consumables and collectibles, we do not accept returns once a box has shipped.

If you experience an issue with your box (e.g., damaged or missing items), please contact us within 30 days of the shipping date with a description and photos so we can resolve it.

6. Risk of Loss

Risk of loss for all items passes to you upon delivery to the shipping carrier. That means once the box is shipped, we are no longer liable for delays or damage caused by the carrier. However, we will work with you on replacements for valid claims made within 30 days.

7. Cookies & Data Use

DokiBox uses cookies to:

  • Remember your shopping preferences
  • Analyze site traffic and performance
  • Improve user experience

By using our site, you agree to our use of cookies. You can disable cookies in your browser settings if you prefer.

We store your personal information (like your name, email, and shipping address) on secure servers. Payment information is securely managed by our payment partner.

8. Your Rights & Contact

Depending on your location, you may have rights under privacy laws like GDPR or CCPA, including:

  • The right to access or correct your personal data
  • The right to request data deletion
  • The right to object to certain processing

To exercise any of these rights, just contact us via our contact form.

9. Updates to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about these Terms or your subscription, please use our contact form here, or email us at contact@dokibox.store.